![]() ![]() in the menu analyze, there is a manage Scan to Computer, click on. That's all folks! Please leave a comment in the comment section below or even better: like and share this blog post in the social networks to help spread the word about this solution. click the printer (on your desktop) and it will bring up the HP printer Assistant. See Additional resources if the problem is unresolved or if there are other scanning problems. ![]() If there is a connection problem, follow the instructions in the tool. ![]() Turn ON the printer, if it does not automatically turn on. Reconnect the power cord to the rear of the printer. With the printer turned on, disconnect the power cord from the rear of the printer. Let us try these steps: Reset the printer. If your printer is not listed, turn it on and click Retry. I understand you are not able to scan/copy. If the error persists, then proceed to uninstall and reinstall the printer and the printer's software on your PC. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. After booting to Windows 10, reconnect the printer's power cord and check if the "Printer Status unknown" error on HP Smart app is resolved. After 1 minute, power on your computer.Ĥ. Disconnect the power cord from the printer for 1 minute.ģ. * Note: If the HP Smart error "Printer Status unknown" persists, then try the following:Ģ. Just click the Setup button to enable all HP Smart features and you're done! * Normally the "Printer Status unknown" error should be resolved. When the Reset is completed, close all windows and open the HP Smart app.ĥ. Click on HP Smart app and then click Advanced options.Ĥ. From Start menu click Settings and then open Apps.Ģ. The main problem with this error is that the user cannot use the SCAN option in the HP Smart application to scan a document.įIX: "Printer Status unknown" on HP Smart App. Problem in details: On a Windows 10 computer with an HP printer installed, the "Printer Status unknown" error appears in the HP Smart app, despite the fact that the printer prints without any problems from the Web or other applications. The "Printer Status unknown" on HP SMART application, may appear for unknown reasons and prevents the user to use to Scan or the Print function on the printer. This tutorial contains instructions to resolve the HP Smart app error "Printer Status unknown" on Windows 10 OS. ![]()
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